Política de reembolso
Thank you for shopping at Twisted R Design. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we are here to help.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Exchanges
If you would like to exchange an item for a different size or color, please contact our customer support team at twistedrdesign@gmail.com to arrange the exchange. Please note that exchange availability may vary depending on product availability.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within 2 business days. depending on your card issuer's policies.
Shipping Costs
Shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning your item.
Exceptions
Some items are non-returnable or may have specific return conditions. These include but are not limited to:
- Personalized or customized items.
- Gift cards.
Contact Us
If you have any questions about our return policy, please contact us at twistedrdesign@gmail.com. We are here to assist you and provide further guidance on the return process.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at twistedrdesign@gmail.com to inform us of your intent to return an item.
- Package the item securely, including all original packaging and accessories.
- Include a copy of the packing slip or order confirmation inside the package.
- Ship the item to the address provided by our customer support team.